Frequently Asked Questions

Everything you need to know about your Timemore home coffee experience.

How long does shipping take for my order?

Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy for coffee equipment?

We offer a 30-day return policy for unused items in their original packaging. Please ensure all components and manuals are included to receive a full refund.

Do Timemore products come with a warranty?

Yes, all Timemore grinders and electronic scales come with a one-year limited warranty covering manufacturing defects and hardware malfunctions.

How do I clean my manual coffee grinder?

We recommend using a dry brush or an air blower to remove grounds. Do not use water to clean the internal steel burrs as this can cause oxidation and damage.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

Can I track my package after it ships?

Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status in real-time.